Performance Analysis
Performance Analysis is the identification of past, present and future human performance gaps. The analysis consists of the collection of information to questions such as; what is the desired performance; what is the performance gap; who is affected by the performance gap; when did the gap begin; what are the immediate or direct result of the gap? The outcome should yield a clear description of the current and desired outcomes surrounding performance.
Rothwell provides a formula in analyzing the discrepancies:
(Rothwell, p.13)
The above are critical factors in order to determine the true gap in performance that an organization is experiencing.
http://www.nwlink.com/~donclark/hrd/isd/analyze_system.html
Rothwell provides a formula in analyzing the discrepancies:
- Desired Performance (what should it be?) - Current Performance (what it is) = Performance Gap of Discrepancy
- Direct Costs - example poor qualities in products that can’t be sold, downtime, or other tangible costs to the organization
- Opportunity Costs - missed sales, less than optimum productivity
- Intangible Costs - employee morale, customer confidence
(Rothwell, p.13)
The above are critical factors in order to determine the true gap in performance that an organization is experiencing.
http://www.nwlink.com/~donclark/hrd/isd/analyze_system.html